G3W Help¶
Troubleshooting Common Issues¶
Why can’t I see any layers in the WebGIS?
Your project might not be published or added to a Macro Group.
Fix: Make sure your QGIS project is published and assigned to an active Macro Group in the admin panel.
Fix: Make sure your QGIS project is published and assigned to an active Macro Group in the admin panel.
Why is the map blank or slow to load?
This could be due to missing base layers or unsupported CRS settings.
Fix: Ensure a valid base layer like OSM is set and your QGIS project is using the correct coordinate system.
Fix: Ensure a valid base layer like OSM is set and your QGIS project is using the correct coordinate system.
My changes in QGIS are not reflected in G3W-SUITE
Updating the project file alone doesn't update the published version.
Fix: Re-publish the updated QGIS project and restart the G3W-SUITE services if needed.
Fix: Re-publish the updated QGIS project and restart the G3W-SUITE services if needed.
The popup information doesn’t display correctly
Field aliases or HTML formatting issues may cause this.
Fix: Use the QGIS "Identify" tool to verify field names and ensure the HTML popup template is well-formed.
Fix: Use the QGIS "Identify" tool to verify field names and ensure the HTML popup template is well-formed.
I get an error when trying to save edits in the WebGIS
Your user role may not have editing permissions, or the database connection is misconfigured.
Fix: Check that your user role allows editing, and verify the editing settings in the admin interface.
Fix: Check that your user role allows editing, and verify the editing settings in the admin interface.
Why aren’t my symbology settings preserved?
G3W-SUITE supports most but not all QGIS symbology features.
Fix: Use simple categorized or rule-based styles, and avoid complex symbol layers.
Fix: Use simple categorized or rule-based styles, and avoid complex symbol layers.
My labels are missing or cut off
Label rendering may be affected by scale or layer settings.
Fix: Adjust label settings in QGIS to use scale-based visibility, and check layer order and priority.
Fix: Adjust label settings in QGIS to use scale-based visibility, and check layer order and priority.
Why can't I create a new Macro Group?
Only administrators can create Macro Groups.
Fix: Contact a G3W admin or ensure your user role has the correct permissions.
Fix: Contact a G3W admin or ensure your user role has the correct permissions.
The base map doesn’t appear in the viewer
This may be due to missing URL or projection mismatch.
Fix: Make sure the base map URL is valid and matches the WebGIS projection (EPSG:4326 recommended).
Fix: Make sure the base map URL is valid and matches the WebGIS projection (EPSG:4326 recommended).
I get a “project not found” error when trying to view a service
The QGIS project may not be published correctly or the path is wrong.
Fix: Check that the project is saved in the correct directory and published in the admin panel.
Fix: Check that the project is saved in the correct directory and published in the admin panel.
Frequently Asked Questions (FAQ)¶
Can I use my own PostGIS database?
Yes. G3W-SUITE supports multiple database types including PostGIS. You can configure connections in the admin interface.
Does G3W-SUITE support editing from the browser?
Yes. Editing tools can be activated for specific layers and user roles. Make sure you configure edit permissions correctly.
Can I use a custom domain for my G3W instance?
Yes, with the appropriate server configuration and domain settings. Contact your system administrator or hosting provider.
What’s the best projection to use?
EPSG:4326 is recommended for compatibility with most web mapping tools and base maps.
Can I disable certain tools for some users?
Yes. Use the role-based configuration in the admin panel to control which widgets, tools, and services are available per user group.
Is it possible to embed the map in another website?
Yes. G3W-SUITE provides iframe embedding support for public WebGIS projects.
How do I localize the G3W interface?
G3W-SUITE supports multiple languages. You can set the default language per user or browser locale.
What file types can I use for vector layers?
QGIS supports a wide range of vector formats like Shapefile, GeoPackage, SpatiaLite, and PostGIS — all of which are compatible with G3W-SUITE.
Can I back up or export my WebGIS projects?
Not directly through the interface, but you can back up QGIS projects, database files, and G3W config manually from the server.
Is there an audit log or activity tracker?
G3W-SUITE includes basic logging features for some operations. For full audit tracking, consider using additional server tools.
Getting Support¶
If you run into an issue or need assistance, the best place to start is the Support Center page in the Users section.
There, you’ll find clear instructions on how to log a support ticket, including what information to provide so the team can assist you efficiently.
By using the official support system, your request will be properly tracked and routed to the right people, helping you get a faster and more accurate response.