36. Support Page: Africa RangeLand Watch (ARW)¶

Support: Click on this tab to access the support page of the ARW.
Filter: The filter feature enables users to organise tickets based on their preferences, making it easier to sort and view specific types of tickets.
Search: Allows users to search tickets.
- For example, searching for bug.
Create Ticket: This button enables users to create a new ticket. By clicking on the Create Ticket button, a new form will appear.

1. Issue: Allows users to select issue from the drop down menu.

2. Issue Title: This input field enables users to provide descriptive title for their issue.

3. Upload Attachments (Optional): If user wants to provide any attachments about the issue, they can upload them here.

4. Additional Details: This input field enables users to provide additional details about the issue.

5. Cancel: Cancels the ticket creation process.

6. Submit: Submits the ticket.

After submitting the ticket, user will be redirect to the support page.
1. Ticket Created: User will see a Toast notification with confirmation message Your support ticket has been submitted.
- The newly created ticket will be added on the support page

36.1 Upload Attachments¶

1. Remove: Click on the Remove button to remove the attached file.

1. Input filed: Click on this input field to select the file to be uploaded. This will open the file explorer to select the desired file.

Cancel: Cancels the file upload process.
Select: After choosing the desired file users have to click on the Select button to complete the process.
Image Files: Type of files.
✅ Checkbox: Checking this box will allow users to open file in read only mode.
After completing the process attached file will be updated.