GIS Support

Overview ¶

Kartoza’s GIS Support services provide your organisation with reliable, expert assistance for your geospatial infrastructure. Whether you’re running QGIS desktop deployments, PostGIS databases, web mapping servers, or complete spatial data infrastructures, our experienced team is ready to help.

We offer flexible support plans designed to meet the needs of organizations of all sizes, from small NGOs to large government departments.

What We Support ¶

• QGIS - Desktop GIS configuration, plugin support, and workflow optimization
• PostGIS - Spatial database administration, performance tuning, and query optimization
• GeoServer - Web mapping service configuration, styling, and performance
• GeoNode - SDI platform administration and customization
• GDAL/OGR - Data conversion and transformation pipelines
• Custom Applications - Solutions we’ve built or that use open source GIS

Support Tiers ¶

Basic Support ¶

• Email support during business hours
• 48-hour response time guarantee
• Access to knowledge base
• Quarterly health checks

Professional Support ¶

• Email and phone support
• 24-hour response time guarantee
• Priority issue handling
• Monthly health checks
• Proactive monitoring

Enterprise Support ¶

• 24/7 emergency support available
• 4-hour response time for critical issues
• Dedicated support contact
• Weekly health checks
• On-site support available

Benefits ¶

• Reduce downtime with expert troubleshooting
• Optimize performance with professional guidance
• Stay current with security updates and patches
• Access deep technical expertise without hiring
• Flexible plans that grow with your needs