Help and Contact

The help and contact pages are there to ensure that you, as a user, can be assisted with utilising the platform effectively.

What do I do if I need help?

Once logged in, navigate to the HELP button on the navigation bar. This will redirect you to the help page of the platform. Here you will see 1️⃣ the help desk system that displays some of the documentation. If you would like to view the full documentation site you can click on 2️⃣ Visit our Documentation or you can click on 3️⃣ the CONTACT US button to be redirected to the Contact Us page.

How do I make contact with the SAWPS team?

Navigate to the CONTACT button on the Home page (or the CONTACT US button from the Help page) and fill out the prompted information so the team can get back to you.

What do I do if I forgot my password?

On the Login page, click the Forgot Password option.

You will be directed to the following page where you can enter the email address associated with your SAWPS account and click the RESET PASSWORD button.

Once you have clicked this button an email containing reset instructions will be sent to you and the following screen will be visible.

Once in your email inbox, open the email and you can click the PASSWORD RESET button to be redirected to the SAWPS platform.

After you are redirected to the platform, you will now be able to set a new password to access your account. Once you have entered your new password, click on the Reset Password button.

You will be notified when your password has successfully been reset. You can now login with your new password.